Continental US (excludes Hawaii and Alaski) via UPS ground service: -
- 1 to 2 Days - CT, DE, MA, MD, ME, NC, NJ, NY, OH, PA, RI, SC, VA, VT and WV
2 to 3 Days - AL, FL, GA, IA, IL, IN, KS, KY, MI, TN and WI
3 to 4 Days - AR, LA, MN, MO, MS, NE, OK and SD
4 to 5 Days - AZ, CO, MT, ND, NM, NV, TX, UT, WA and WY
5 to 6 Days - CA, ID and OR
Item or
Carrier
Size |
Average
Shipping
Weight |
UPS/Fedex - Continental US
(48 states; excl. Alaska & Hawaii)
| Postal Office
(50 States & Protectorates) |
| Ground |
3 Day |
2 Day |
Next Day |
Priority
3 Day |
Express
Next Day |
| Small Item weighs total 2 lbs. or less |
$9.95 |
$10.95 |
$12.95 |
$26.95 |
$6.05 |
$19.85 |
| Medium |
3 - 6 lbs. (8-16 lbs. eqv. box size) |
$10.95 |
$26.95 |
$37.95 |
$59.95 |
$18.75 |
$37.75 |
| Large |
7 to 8 lbs.(23 lbs. eqv. box size) |
$11.95 |
$32.95 |
$46.95 |
$69.95 |
$22.15 |
$41.75 |
| Extra Large |
9 to 11 lbs.(23 lbs. eqv. box size) |
$12.95 |
$32.95 |
$46.95 |
$69.95 |
$25.90 |
$44.20 |
WARRANTY
BIrd carriers come with one-year warranty that covers all manufacturing parts and pieces. Please note that this warranty does not cover damage inflicted by pets, such as tearing, scratching, staining, or chewing.
REPAIRS
If your naufhty one has damaged the carrier, you can contact us for repair. Fees for repair range from $30 to $80. If the damage cannot be repaired, we may offer you a replacement at a discounted price.
EXCHANGE
Give us a call! We can help you find the righ size, style or design. We will charge or refund you the price difference with additional shipping and send you the right product immediately. Please return the item within 10 days from the date you request an exchange.
RETURNS & REFUNDS Simply write down the reason for the return on the invoice and send us the item in the same condition within two weeks from the date you receive it. A refund will be processed within 2 weeks from the date we receive your return. Please note that shipping charge is not refundable and a 10% restocking fee for return will be charged.
CUSTOM ORDERS
Call us to discuss your needs. Fees depend on the material used and time required. Allow up to 10 weeks for delivery. For delivery within 4 weeks, add an in-freight fee of $5 per lb. Please refer to "TAILORING" section for mmore details.
USE OF YOUR INFORMATION
If you decide to purchase our products, we will need to collect certain personal and financial information, such as your name, your credit card number, credit card expiration date, and billing address. This data is collected for order processing, billing, and shipping purposes only. Our use of your information is strictly related to your order, questions, or comments. Please contact us via admin@birdscomfort.com if you do not wish to be included on our mailing list.
DISCLOSURE OF YOUR INFORMATION
We never use or share the personally identifiable information provided to us online in ways other than those specified above. We will not willfully sell, lease, or rent any personally identifiable information about you to any third party without first receiving your permission.
